Ruby Princess®

Exceeded our expectations

September

Pros: Beautiful ship, wonderful staff, incredible shore excursions

Cons: None

Recommended: Yes

Ruby Princess Review

May

Pros: Fun ports, Clean Ship, Friendly & Caring Staff

Cons:

Recommended: Yes

Our family of 8 enjoyed this 11-day cruise round trip from San Francisco. The service was great and the staff was most attentive to our two young granddaughters. We passed a Disney ship, and I wondered what that would be like. Someone told me the service towards children was much better on Princess. I had to agree that our little granddaughters were treated so very well. We picked out excursions that were perfect for them, and had a blast. Each port also had a park, so we made a point of walking to one.

Alaska at it's best

May

Pros:

Cons:

Recommended: Yes

Great ship and crew. We'll maintained and clean.

Feeling spoiled

February

Pros: Top notch service

Cons: Rough seas

Recommended: Yes

Wow! Our cruise on the Ruby was above board on everything! Customer service was a TEN! It was obvious that management expected and gave excellent service to everyone. We brought our three year old grandson and he attended the Kids Club. He had so much fun that he would beg to go back. These ladies that took care of our children were obviously doing something right when a child can’t wait to return to their care. We came home thoroughly spoiled from a very grand cruise.

Great Service

November

Pros: Fast delivery service

Cons: More outlets and USB ports - dining room service was too slow

Recommended: Yes

The main dining room service was too slow not sure if short on staff

First Cruise So nothing to compare to

March

Pros: Ship was clean, food and drinks were great, staff was really good.

Cons: Entertainment was at best so-so. Entertainment for the most part never changed. and was not high level.

Recommended: Yes

Some amenities were terribly understaffed. Help desk, Cones and Coffee always had a line and not enough staff to fully man their station. They only had two flavors of soft ice cream (basically a very slow Dairy Queen).

Panama Canal Cruise

February

Pros: Our room steward (Wendell) was wonderful!

Cons: Did not like the motion light in the cabin… want to turn it on and off as needed.

Recommended: Yes

Drinks are better at the bars inside … not poolside. Lots of pool chairs with towels, but no bodies laying in them… makes for a difficult time on sea days.

What A wonderful experience

February

Pros: Great selection of everything

Cons: Can't think of any.

Recommended: Yes

Right out of port the experience began. The food was wonderful and staff was excellent. The entire staff was attentive and wanted our vacation to be our best ever. Everyday we found a new place to have lunch or a cold beverage and the evening meals were as varied with every kind of food you wanted. Our cabin exceeded our expectations and the attendant was always available whenever needed. A great ship, a wonderful layout of shops, restaurants and bars and the friendliest crew on the ocean.

Wonderful cruise

February

Pros: EXtremely clean, all personnel very friendly, food was great, entertainment wonderful

Cons: Smoking section should NOT be on promenade deck where everyone is walking for their health. Move it somewhere else so that we don't have to walk through the smoke haze.

Recommended: Yes

I've only been on one other cruise line and I the comparison was huge. Princess just does everything perfectly and the other nameless cruise line not so much.

Panama Canal Cruise

December

Pros: Lots & very educational

Cons: Hardly any

Recommended: Yes

Very educational cruise, because of the lectures provided by Chris, a representative of the cruise entertainment/future cruise departments. Enjoyed all of his talks about the countries and ports we visited. The Panama Canal itself was amazing and an engineering feat unlike any other. It was definitely worth getting up very early and standing in the rain to see the whole process. The tours in the various ports were also interesting and the people friendly & helpful. The Princess staff & crew were great, too, as always. Everyone is friendly, efficient, and professional.

10 Day Alaska

August

Pros: Music entertainment, crew, cleanliness, food

Cons: Too many Trivia type activities. Too few educational activities, lectures etc

Recommended: Yes

Will go back next year but a month earlier

Ruby Princess to Alaska

May

Pros: Love sailing in an out of San Francisco. Embarkation and disembarkation were very organized. I’m beginning to really enjoy the Medallion Class.

Cons: Cabins need to be upgraded. Need to have one line only for dropping off luggage and going through registration, not two lines.

Recommended: Yes

Crew is very friendly and helpful. Have sailed to Prince Rupert twice. Would like to visit Victoria and Vancouver again.

Ruby Princess 2023 Alaska Cruise

May

Pros: Great Staff, Great Entertainment, Fantastic Ports

Cons: Inconsistent Buffet, Small Beds,

Recommended: Yes

Buffet food was inconsistent, with some days not much to chose from. Ship staff was helpful and very friendly. Beautiful scenery to be seen from beginning to end. State room beds not made for tall people (over six feet tall). Would take cruise again.

Cruise 2023

March

Pros: Short travel distance to port, affordable, good excursions, excellent dining and entertainment, wonderful staff

Cons: Public health protocol following a norovirus outbreak caused some delays

Recommended: Yes

We booked this cruise without much notice and it turned out to be wonderful. The ship is in great condition and exceptionally clean. The staff and entertainment were amazing. This was a very fun vacation for my family and certainly a great value in my opinion.

Getaway to Mexico

February

Pros: Service was outstanding.

Cons: Entertainment was so-so

Recommended: Yes

Every aspect of the cruise went smoothly,especially the medallion. I thought that would be a problem but was very convenient. Going aboard went very well. I expected problems with my computer competence but it all worked out ok.

Great California getaway

October

Pros: SF Port was so convenient for us

Cons: Wish there was a few more gluten free options.

Recommended: Yes

Customer service was great. We felt well cared for. Fun and interesting excursions.

Great California getaway

October

Pros: SF Port was so convenient for us

Cons: Wish there was a few more gluten free options.

Recommended: Yes

Customer service was great. We felt well cared for. Fun and interesting excursions.

Entertainment and Services

September

Pros: Cleanliness, Staff are great

Cons: Activities are not too great

Recommended: Yes

I like the one singing group named 2-wize. They really entertained everyone. People dancing and some joined singing.

fantastic cruise

August

Pros: First and foremost, the crew was amazing. Perfect service and the kitchen staff are rock stars! Food surpassed my expectations. Some of the best meal service on any cruise.

Cons: only 10 days and they did not wake us for the Northern Lights after indicating they would.

Recommended: Yes

The weather was Southeast Alaska. Rain, drizzle, and more rain but it was an amazing experience made possible by an outstanding crew. The ship has some quirks being a bit old, but its comfortable and well maintained.

Ruby Princess to Alaska

August

Pros: Great staff, great service for the most part

Cons: Ship feels old, food (especially buffets) average at best with little to no variation

Recommended: No

The decor of the ship needs to be upgraded. Feels very 80's. Food was average to poor with very little changes in the menu. We have not cruised with Princess in 5 years and would not take another cruise with them.

Good cruise

January

Pros: Staff and crew were exceptional as usual, the food was extremely delicious.

Cons: The only complaint could be the demands that Hawaii insisted on for sailing there.

Recommended: Yes

I'm sure everyone including staff and crew are very uncomfortable about having to mask all the time, it is extremely annoying, however necessary. As usual there were many activities for passengers to enjoy, my only problem is being able to get to morning games and get enough sleep.

Mexican Riviera Christmas 2021

December

Pros: Well-maintained ship, eager crew, SMOKING PROHIBITED IN CASINO now, strict Covid protocol

Cons: Food quality needs attention—especially baked items

Recommended: Yes

So fun to be cruising again after 2 disappointing Covid cancellations last year. Felt very safe and secure thanks to Princess’s obvious attention to health and safety. The warm Mexican weather was a delightful contrast to bone-chilling, wet December days in San Francisco, our departure city.

Our Ruby Princess Thanksgiving Cruise

November

Pros: Overall the cruise was quite enjoyable, no hitches of snafus.

Cons: Can’t think of any

Recommended: Yes

When we signed up for this cruise the new Medallion app seemed to still be under development. The app:crashed repeatedly, making it difficult to plan for the cruise. Once we were on the ship, the Medallion and the app worked well. Having the stateroom unlock as we approached was a nice convenience. Finding our cruise mates was easy with the Medallion. I didn’t rate Entertainment and Activities below because I didn’t participate in any of those features.

Ruby Princess

November

Pros: Staff was excellent

Cons: Medallion useless if no i-phone or i-pad available

Recommended: No

Much prefer the card usage to enter stateroom. It fits in your shirt pocket or wallet rather than banging around on your body or having to buy a wrist band or whatever else Princess was trying to sell. Inputting data to the system was almost impossible and took us hours with system crashes and and scan functions which didn't work. I never was able to scan my passport into the system. When all was said and done all I used the medallion for was to enter the stateroom and for the one purchase I made. The card key would have been sufficient.

Excellent Vacation

January

Pros: Everything

Cons: Weather made us miss a port

Recommended: Yes

We really enjoyed our cruise on the Ruby Princess. The staff were excellent. Special accolades to our Cabin Steward, Arnold, our favorite Michelangelo Dining room Wait Team, Gari and Winston, our Crown Grill Waiter Miriyana, and Pop Choir Director, Jeremy.

Ruby Princess - Inside passage with Glacier Bay

July

Pros: Beautiful Scenery, Great food and drinks, Attentive, Interesting Staff

Cons: Entertainment could have been more diverse.

Recommended: Yes

Loved the nature talks with local professionals. It was very interesting to hear first hand information about living in Alaska.

Excellent service

July

Pros: They made EVERYTHING easy

Cons: At times had trouble eating because of my gluten allergy

Recommended: No

There's a lot to say about the Ruby... -I traveled with my handicap mother and they treated her like a queen. They assisted me with every need she had. -They were so helpful - had itineraries for the day, assisted in checking in at the airport, assisted with anything and everything. - My one suggestion would be to have the food labeled gluten free. I had to ask a lot of questions about the food - the only thing that was labeled was the deserts.

Alaskan Inside Passage Cruise

June

Pros:

Cons:

Recommended: Yes

This was an absolute trip of a lifetime! The Ruby Princess is a beautiful ship, and our food and service the entire time was impeccable. The views were unparalleled, with absolutely stunning and breathtaking scenery. We would definitely do this particular cruise again, on the same ship!

Expected more

June

Pros: Spectacular views from our balcony great ports of call

Cons: See comments

Recommended: Yes

Great Memories

May

Pros: Great food, great entertainment, staff friendly, boat clean, view of glacier was spectacular

Cons: I would have enjoyed direction for a self guided walking tour at our stops vs have to pay for every tour.

Recommended: Yes

Great experience. Made lifetime memories. The train ride was to slow a pace and I would not recommend the long ride. I was told that even the half a train ride got a bit boring.

Had Some Problems

March

Pros: Elevators worked well, stateroom was a good size.

Cons: Sewage smell, menu has changed from before.

Recommended: No

Ruby Princess March Pacific Coast

March

Pros: Overall, good cruise

Cons:

Recommended: Yes

I gave the ports a 4-star because due to high winds and rough seas we were unable to port in Monterey, the port I most wanted to venture into. But, on the good side, we sailed on to San Diego and were in port a half day extra, so I did finally get to tour the Midway which had been on my bucket list.

California coastal cruise

March

Pros: Fun entertainment and shore excursions.

Cons: Missed out on Monterrey due to weather.

Recommended: No

Unexpected but Great!

March

Pros: Friendliness of all the staff!

Cons: Too warm in the dining room

Recommended: Yes

My wife and I expected nothing special on a 5 day cruise, but boy! Were we surprised! And in a good way! Everywhere we went, every venue, every event, the staff was warm and friendly, so passionate and so caring! We are long time Royal Caribbean cruisers, (currently Diamond Plus), but it is important to note that we have now switched our loyalty to Princess. Why? That's easy! Princess cares! All of their passengers are treated so warmly, so respectfully. They go about their jobs with passion and energy. Unlike our last 3 Royal cruises where my wife and I agreed, they were just going through the motions. It was a sheer joy to be with this company and their staff!

Girlfriend Reunion

February

Pros: So much to do! Enjoyed spending time with friends, all of us doing our own thing during the day, and meeting up for fun dinners!

Cons: Massage and spa was wonderful, but I didn’t like the up selling of products after my treatment.

Recommended: Yes

Overall great time.

Excellent

November

Pros:

Cons:

Recommended: Yes

Good value

Alaska cruise with Ruby Princess

June

Pros: Really enjoyed the cruise. Good crew and fine entertainment

Cons: Seemed like the evening meals took more time as the cruise went on//service

Recommended: No

Michael Gonzales or Hernandes can't remember but was always at our beck and call and always reminding us of what was happening. Did a great job for us in room R505. We'll forever remember the good times we had and highly recommend Ruby Princess!

Outstanding cruise

June

Pros: Balcony rooms are well designed for storage and hanging clothes

Cons: Elevators didn’t stay open long enough and the up and down indicator for up and down are not well placed and you can’t hear the ding when it arrives on your floor. The signs for ship locations are not plentiful and we were constantly getting lost and having to ask staff for directions.

Recommended: Yes

Princess is an outstanding company they do things right and are well organized. The first day of breakfast on the ship I was not impressed with the food, however, they managed to get it together the rest of the cruise. The formal dinners were excellent and they said it was formal I went to the trouble to bring a suite andadded weight to my suitcase. I was very disappointed they didn’t enforce the formal dress code they allowed people in dressed in shorts and not the required formal attire as indicated in the princess requirements for formal attire. The excursions were excellent the people running them on land were always on time and made you welcome!! Princess cruise management is excellent and very well customer oriented. The best at what they do. Internet on ship was available and if you can live without talking on the phone until you reach your destination just use the internet for everything else. One you reach port I have At&T coverage for the most part was excellent in town and once you leave to go on an excursion you may not have any service until you get back close to the port. I can’t say enough about our trip it was incredible to see Alaska a once in a lifetime trip.

Ruby Princess

June

Pros: Staff, food, entertainment.

Cons: Debarkation process

Recommended: Yes

Excellent time ! We enjoyed the cruise immensely!

Alaska

April

Pros: all great

Cons: done

Recommended: Yes

Love and will be going back one day

7 day Mexican Riviera Cruise

April

Pros: Friendly crew, Princess is refreshing their menu and it was really good. Everyone we encountered in the ports were extremely friendly. The Ruby is still in good shape, she is going in for dry dock in October

Cons:

Recommended: Yes

We had a great cruise on the Ruby Princess. All the staff was super friendly and went out of their way to help you. We highly recommend the Crooners Bar, the 2 bartenders Ruben & Bruce are top notch!!

Best Vacation Ever!!

March

Pros: Medical facility topnotch. Best bartenders are Ruben and Bruce, Crooners.

Cons:

Recommended: Yes

Kudos to Ruben and Bruce, Crooners Bar, they were very entertaining and took good care of us and all our new friends. Excellent entertainment,food, service - top notch staff, very organized.

Cruising Fun

February

Pros: great ship and wonderful food; lots of activiites for all types of people

Cons: slow internet; needs later breakfast serving time in dining room for those who don't want to wake up early

Recommended: Yes

This is my 5th cruise on Princess. I would sail anytime, anyplace with this cruise line. Personally, I like more port stops but I selected this cruise so my error. Ship is run very efficiently. Everything moves on schedule.

Mexican Holiday

February

Pros: Excellent service, spacious room, wonderful cruise

Cons:

Recommended: Yes

We scheduled our own shuttle to LAX airport. Next time would use Princess shuttle bus to save time and hassle.

Excellent Cruise Experience

November

Pros: Good food (very much improved), very nice entainment, very good service

Cons: very short stay in Cabo San Lucas

Recommended: Yes

Cabin steward, Andrei Bandara , R741 was excellent; very helpful, took care of all of our requests. We also love the International Café. The staff are all excellent.

What an Awesome Trip !!!!!!

November

Pros: Efficiency of Staff, Cleanliness of Ship and its decor, Activities were over the top, Excursions given by ship were great. The tour guides were very knowledgable. The food was outstanding in all dining areas. The atmosphere on the ship was electric which is saying a lot.

Cons: I wish I had more days for my cruise.

Recommended: Yes

Out of all the cruises I have been on I must say that Ruby Princess out shined the other cruise. The level of service was exceptional. All the employees were attentive even if you were not asking a question about their area. I was very impressed with the shows given in the Princess Theater. There was never a dull moment. My Senior Travel group is taking the same trip in March 2018. I'm going to try real hard to be on it because it will be during the week of my birthday. My roommate was every impress with the attention she got for her birthday on this cruise. She stated you made her feel special.

Mchugh Review

October

Pros: entertainment

Cons: room service, dining service

Recommended: No

dining room service was very slow and room service was error ridden

service

October

Pros: Some of the help in the dining room were very rude.

Cons: Our waiters that we had for most of the trip were very good.

Recommended: No

Mexico

October

Pros: Great service, value.

Cons: No "drink card" for water.

Recommended: Yes

Princess offers a drink card for soda, why not a drink card for water?

Good Cruise

September

Pros: Beautiful ship

Cons: Most the staff was pleasant & nice, there were many that you felt you were putting them out.

Recommended: Yes

Overall a good cruise. I was a little surprised to see where the staff hardly went the extra mile to make memorable service experiences. Three employees were exceptional and I was extremely grateful for them!

Wonderful cruise!!

July

Pros: customer service and food

Cons: too much jewelry-pushing

Recommended: Yes

Great trip!

June

Pros: Cleanliness of ship, friendly staff, fun excursions

Cons: quality of ship entertainment, too much emphasis on sales.

Recommended: Yes

I took my two grandkids ( ages 16 and 17) on an Alaska cruise to celebrate graduation and birthdays. We all shared an interior room which proved to be more than sufficient for the three of us. The beds were very comfortable and our steward very friendly. My grandaughter was especially delighted with the daily "Princess Patter ' newsletter ad quickly learned how to navigate throughout the ship. We lucked into excellent weather which made our shore excursions even more enjoyable. All staff were extremely friendly, particularly those in the ships restaurants. The food was good both in the buffet and in the dining rooms and given that I was traveling with two teens, the pizza/ice cream bar proved very popular. The disappointing parts were the lack of entertainment options that interested a younger crowd- bingo and art auctions aren't exactly their cup of tea. While there was a youth room, their visit to the room didn't interest them. They loved all shore excursions. Would have loved to have more time in Victoria, B.C. which is a beautiful city but the 4 hours available in the evening was not enough to truly enjoy it.There is quite a bit of 'sales pitch" while on board, particularly related to purchasing jewelry at ports of call which was a turnoff. Favorite activity of the teens was going whale watching, my favorite day by far was the day on the ship in Glacier Bay- stunning!

loved this cruise!

May

Pros: Excellent service..... excellent food.... lovely cabins

Cons:

Recommended: Yes

We went to Alaska in a club class mini suite..... it was great. I would recommend this to everyone. We had a wonderful wait staff in Dining room and I can't think of a single thing that I was not happy with that Princess could have any control over. They were wonderful and we will travel with them again,

My experience on the Ruby Princess

April

Pros: Staff was extremely courteous and professional. Our every need was met! The activities were well organized and enjoyable. The shows were enjoyable and yet tasteful.

Cons: The only thing I feel should be done is clean/replace the carpet in our cabin. It appeared old and soiled, although the steward vacuumed it regularly.

Recommended: Yes

On the most part, the food was enjoyable. But, I felt the breakfast pastries were stale and limited. I was hoping to have a fresh big cinnamon bun or an apple fritter.

7-day Mexican Riviera on Ruby Princess

April

Pros: Weather and the Ports

Cons: Over too soon

Recommended: Yes

We discovered The Sanctuary on this cruise and it was worth every penny as the ship was sold-out over Spring Break with 3,550 passengers and tons of kids.

review of ship

April

Pros: Did not feel crowded; good entertainment.

Cons: Dining options were fair.

Recommended: Yes

The best food was the optional pay for restaurants. The disembarkation was handled in the most excellent manor. We've never gotten on or off a ship so smoothly.

California coastal cruise

May

Pros: Great entertainment on ship--great food & great excursions & terrific cabin steward

Cons: Inside cabin 1st & last time never again--unable to upgrade & Alcatraz tour booked

Recommended: Yes

Will never do inside cabin again--thought as this was our 5th cruise we would get on board credits

WONDERFUL

March

Pros:

Cons:

Recommended: Yes

what a great time

Ruby Princess

March

Pros:

Cons:

Recommended: Yes

Amazing!!! Well done!!! We LOVE it... We are ready for another cruise ??????

Lovely Time!

February

Pros: Ship was very nice, staff overall terrific, high quality entertainment, the most efficient boarding and disembarkation ever! Food was good overall, specialty restaurant Share amazing!

Cons: Only 3 ports and Cabo was too short.

Recommended: Yes

My first time on a Princess ship and would definitely sail with them again.

Our Four Back to Back Cruises!

February

Pros: Ship is in great condition, crew provided exceptional level of service.

Cons: AnyTime Dining had long delays in getting seated

Recommended: Yes

We believe the Any Time Dining issue was due to the new Club Class that Princess is trying out on the Ruby. Unfortunately due to the fact they blocked off a large number of tables in the dining room for the suite and mini-suite passengers the rest of us had long wait lines into dinner. There were not that many suite guests using the Club Class option for dinner and we could see many empty tables while the rest of us had to wait to get seated.........it is not working!

Rebecca Escorcia

January

Pros:

Cons:

Recommended: Yes

How Cruise was amazing lots of entertainment lots of dancing lots of things to keep me busy the ship was beautiful everybody was very nice and pleasant to work with

4 Day Cruise aboard Ruby Princess

February

Pros:

Cons:

Recommended: Yes

The entire family (16 people ) had a blast at this short cruise that we had. We had a good bonding time and everybody was happy and satisfied. For the new cruiser like my cousin in San Diego they said it exceeded their expectations.

Mixed Review

December

Pros: Ship in excellent condition

Cons: Dining service spotty due to a reduced number of servers.

Recommended: Yes

Overall good cruise, however, my comments above prevented giving a higher overall rating.

Beautiful Trip

November

Pros: Beautiful locations to visit

Cons: Several elderly people on ship

Recommended: Yes

The Ruby Princess is one of the most beautiful ships I've ever sailed on. The staff was great and the locations we visited in Mexico were all beautiful as well. I only wish there were more dairy alternatives available (ie, almond milk, coconut milk, coffee creamer substitute, etc).

Wonderful Cruise

October

Pros: Mini suite was comfortable; attention from cabin steward (Mark) was excellent; good selection of food options in dining room; food and service in Crown Grill was truly wonderful.

Cons: Water stopper in bathtub needs fixing

Recommended: Yes

All in all, a very nice cruise with plenty of onboard activity options. Missed the honey-roasted peanuts in Crooners lounge. Didn't care for the Soul Rockers group although other live entertainment was good. Enjoyed the culinary demonstration very much--was informative and very entertaining.

Wonderful cruise!!!

October

Pros: Great staff, great food, WONDERFUL BED!!! Clean cabin, clean ship, good excursions

Cons: At times, not enough elevators.

Recommended: Yes

Our wait staff was exceptional!!! The food was wonderful!! My cabin steward was great!! My cabin was always refreshed. The bed and pillows were unbelievable!!!! Usually on vacation, I can't wait to get home to my own bed, but not this time!!!! That bed will keep me coming back!!! The ship was always spotless and the staff were great. Morris-Murdock, especially our hosts Kim and Holly, were terrific!! A very enjoyable trip!!!

Alaska Cruise

September

Pros: Love the trip and awesome staff

Cons: Will select ocean view next time

Recommended: Yes

Ruby Princess Review

August

Pros:

Cons:

Recommended: Yes

A great experience....everything we had wanted it to be for our children, many of whom were first time cruisers. So glad Princess had not cut their amenities like to many other cruise lines.

abc

August

Pros: Friendly atmosphere

Cons: Excursion

Recommended: Yes

Vectoria Garden excursion timing (8 pm) at night was ridiculous since it was dark and can't see the garden! The excursion at that time should be with 75% discount or at least with a warning that we are going to miss the garden.

Alaskan Adventure

August

Pros: People, atmosphere, things to do

Cons: Limited Vegetarian/Vegan options

Recommended: No

I went on this adventure with my mom. There was plenty to do for both of us. We had a phenomenal experience!

A GEM OF A SHIP TO ALASKA

July

Pros: Mattresses, pillows, bed linens. Service.

Cons: Weak coffee. Food inconsistent at times.

Recommended: Yes

The staff was very accommodating, personable and efficient. Cabins were comfortable. New mattresses are like being at home. A good night's sleep makes a big difference. Flexibility in dining.

Alaska Inland Passage

July

Pros: Food/beverage service excellent

Cons: The excursion to the Butchart Gardens was very unorganized.

Recommended: Yes

Two groups (just the garden tour and the butterfly/garden tour met in the same area to disembark, but there was only one cruise representative coordinating both groups. There were no signs directing each group to a certain section of the room. The representative was not customer service oriented at all! She was a little abrasive and curt when questioned. She also indicated that she could only talk so loud, and therefore, many were having trouble hearing her directions. Ultimately, there should have been more employees to coordinate such a large group of people. Then, when we left the ship, there was NO signage indicating where we were supposed to congregate. After questioning someone with another tour, we were directed to the line of buses, which were also not very clearly marked. I also felt that the excursion was very rushed, especially at the gardens. I had heard about the beauty of the gardens, but we had very little daylight in which to enjoy them.

Experiencing n exploring

July

Pros: MeetingPeople, experiencing cultural food, enjoying the environment, exploring different sceneries......

Cons: Staffs speak in there own language in front of customers...very unprofessional

Recommended: Yes

Being this is our first cruise trip, we were so amazed of experiencing the lifestyle of vacationing on a cruise ship...wow!!!!! Meeting people from all over the world and exploring the different varieties of cultural foods. We would definitely share our experience to friends and families about exploring the cruise ship life and venture again to see n explore the world. The princess ruby has awesome people and staffs as part of her ohana (family) Much mahalo in making our trip an adventure that never be forgotten... Until we meet again...mahalo nui loa

Seven day inside passage cruise with three shore excursions

July

Pros: Always something to do on the ship

Cons: getting from the ship to the pier for an excursion

Recommended: Yes

The food and service at the "Crab Shack" on the ship was terrible and we paid two cover charges of $ 29 for that dinner which was too salty and the waiter tried to rush us.. There was no menu. The food and service at the Crown Grill on the ship was excellent and we ate dinner there twice The food and service at Michelangelo restaurant on the ship was excellent and we ate dinner there three times with the menu changing each time Unhappily, there was nobody to help me get from the end of the ship ramp to the pier at any of the three ports. In Ketchican we had to get off the ship at low tide and the ship ramp went down a steep slope(I was wheeled down that ramp) . However, the pier ramp went up a step slope and I had no help getting up that ramp. It was a very difficult struggle, but I made it to the pier.so that I could take the first excursion.

Quality Time!

June

Pros: Just about everything was 5Star

Cons: Food in buffets nothing to write home about.

Recommended: Yes

Interactions with the crew were really good. Had one small problem and they really worked to fix it and did.

Alaska Cruise

May

Pros: Can't say enough good about this entire experience!

Cons: Dress code too strict for the dining rooms. Dress shorts should be allowed.

Recommended: Yes

We were first time cruisers and cannot say enough good about this entire experience! It was the most relaxing way to travel and see so many different places. One of the best parts was not having to live out of a suit case. You unpack once. The staff were amazing. They were so friendly and helpful. We are already booked for another cruise in 2018!

Welcome Home

May

Pros: Excellent tours made available.

Cons: Staff services aborad ship leaves a little to be desired.

Recommended: Yes

Great Vacation

Help, don't understand

May

Pros: Overall wonderful experience

Cons: The beds are too firm.

Recommended: Yes

It truly was the vacation that everyone should experience in there life. It was even better than I had expected.

Alaska Cruise

May

Pros: It was just a great time, and the staff was great all the way around

Cons: Not really any Cons; I wish we had more time in Vancouver

Recommended: Yes

It was a blast!!!

Don't understand

May

Pros: Enjoyed our cruise.

Cons: No complaints

Recommended: Yes

Delicious food, nice cabin, impressed with our waiters and room stewards. Loved the 2 musical shows in the showroom. Ports and weather good. Excited to cruise again with Princess.

Excellent service and experience

May

Pros: Staff was amazing, courteous and accomodating

Cons: Super touristy shopping at the ports... Diamond Int. etc

Recommended: Yes

never felt at home always felt like I was being spoiled to every degree. Food, entertainment, staff, ports and everything else was special.

Our 15 day Hawaiian Vacation

April

Pros: Ship beautiful and spotless, beds very comfortable, excellent food and service and entertainment was very good.

Cons: tour costs high, dvd and photos too high priced.

Recommended: Yes

We really enjoyed the cruise. If we had it to do over again we probably would have flown and spend more time on the islands. We had never been to Hawaii so 4 days was a little short to see the islands. Would have liked to go to a luau but it would have costs $100 each. The cruise ended up costing about double the base price which was $1300 each. With insurance, gratuities, port tax, and tours we ended up spending $5000. This will be our last cruise as we can't afford anymore.

CRUISE EXPERIENCE ON THE RUBY

April

Pros: SHOWS - CASINO - SERVICE-FOOD

Cons: NONE

Recommended: Yes

This was the best ship I have ever sailed on … spectacular shows and a casino that actually paid off (a rare item on cruise ships). The service was unbelievably good. My next cruise will definitely be on Princess!

public areas

March

Pros:

Cons: too crowded,specialy the Princess Theater which filled up early.

Recommended: No

Public areas were too crowded,specialy the Princess Theater which filled up too early for the first seating dinners.

Ruby Princess 4 day cruise

March

Pros: services and facilites were excellent, as we expect on Princess

Cons: This particular cruise seemed to attract a larger number of families with young children that might be disturbing to some older passengers...also poor info on transfer from ship to airport as detailed in comments below.

Recommended: Yes

Although Princess had advised you they could not guarantee to get us there for a noon flight, we contacted Passenger Services as you advised, and they placed us with a 8:30 am disembarkation group, which got us to LAX in plenty of time. I cannot understand Princess' mis-information that caused us to get a refund from the previously paid transfer reservation, and leave it up to us to make our own arrangements!There were hundreds of people leaving the ship even earlier than we did. I'm very disappointed that Princess mislead us and think that was a regretful disservice to us that caused me unnecessary anxiety as to how we were going to manage for ourselves!

hawaii

February

Pros: loved the ship

Cons: below average entertainment, with so many days at sea a larger variety of activities on the ship

Recommended: Yes

loved the ship and our trip would have enjoyed more recent movies that pertained to the age of the passengers on the ship...didn't have a variety of movies.. evening entertainment was lacking

Celebrating 2 Birthday's !

February

Pros: Everything was wonderful, service, food, music and we had a wonderful time at each port.

Cons: The evening shows need help! Not good at all.

Recommended: Yes

All was great, we had a blast and can't wait till we do another cruise.

3 day cruise

December

Pros: Great ship, great service, good food.

Cons: Onboard toilets really need to be repaired. With 3000 passengers ALL toilets need to be in working order.

Recommended: Yes

Very poor toilets.

Cruise to Hawaii

November

Pros: Lovely accommodations, great Steward, excellent food and entertainment, friendly staff, good shopping, clean ship!

Cons: Not enough room at theaters for evening performances, many complaints re plumbing. Balcony slider door would not stay latched during rough weather conditions.

Recommended: Yes

Overall trip was excellent! Crew well organized and very professional. Food exceptional for serving over 3,000 people!

Outstanding Journey

October

Pros:

Cons:

Recommended: Yes

Awesome experience. Very well organized. Wonderful experience. All the staff was wonderful.

Dining Room Waiter/Waitress

October

Pros: Excellent service, friendly, kind and accommodated us all the time

Cons: None

Recommended: Yes

Jigger and Magnolia provided us with excellent dining room service.

Jeanne Smiley

September

Pros: Handled crowd and service well

Cons: None

Recommended: Yes

Enjoyed this short four day cruise very much. It was a lot of fun.

Ruby Princess, Alaska

August

Pros: Princess has continued to provide excellent service and value. If anything, the food is even better than I remember.

Cons: Some entertainment venues are too crowded.

Recommended: Yes

Our family of 12 took the Alaska cruise out of Seattle. This worked very well for us as we were able to drive and save the air fare. The parking at the pier in Seattle is a little pricey, but not compared to an airline ticket. The Ruby was beautiful and the cruise was great. All had a wonderful time.

Ruby Princess August 2015

August

Pros: Ck-in was a breeze..staff friendly and helpful...

Cons: Food lacking the quantity of selections as in the past

Recommended: Yes

The room steward, head and assistant waiter were very good. I just thought the choices didn't seem to me to be as good as the last Princess cruise. Food quality was good. Disembarkation was as good as it could be considering a full ship and another (Holland America along side with bags separated only by a walk way. Stop in Victoria only 4 hours..mandatory yet why not longer to enjoy that beautiful port.

Memories of a lifetime

July

Pros: This trip was the most planned we have gone on and it all went so smoothly!

Cons: Just more sunshine would have been nice but the weather we had was to be expected in Alaska.

Recommended: Yes

Wonderful trip will do it again!!! Great options for port activities.

Alaska

July

Pros: Good and friendly. Great food.

Cons: Wished we could have had some orinatation about the restaurants.

Recommended: Yes

Had a great time and loved Alaska. Very disappointed at missing the Tracy arms glacier. Was first reason to go to Alaska. Had fantastic staff and services

Wonderful Family Cruise

June

Pros: Awesome food, good children's programs, wonderful ports

Cons: In order activities and entertainment aimed at over 60 crowd

Recommended: Yes

Our 3 generational family of 9 totally enjoyed this cruise. We think Princess has the best food compared to the other 5 cruise lines we have used. Their seafood, steaks, and desserts were outstanding. Anything chocolate is simply delicious. The ship is large and never seemed crowded. There are many pools and hot tubs. We enjoyed the children's program, the saunas, and the fitness room. The ports are so diverse with plenty to do. Will definitely sail on Princess again.

North to Alaska

June

Pros: Great ship and crew. Food and entertainment was outstanding.

Cons: On disembarkation our luggage got mixed into another groups bags and it took us a long time to find them.

Recommended: Yes

Don't over schedule your shore excursions, spend some time walking around the towns and visiting with the locals. The jewelry promotions were a little annoying but not bad. Prices in the gift shops on the ship and in port were actually very reasonable. In many cases the items were less expensive than they are at home. We would take this cruise again in a heartbeat.

Fantastic Voyage!

May

Pros: Food! Service! Entertainment!

Cons: None

Recommended: Yes

We needed a vacation, and we received an Excellent one with Princess Cruises!

Awesome Alaska

May

Pros: Food, customer service, E-Z check out ,( Luggage straight to home airport from the ship

Cons: Really nothing, great ship

Recommended: Yes

We really enjoyed theis cruise. Embarkation easy, dining great, shore excursions great, the staff was super friendly and helpful. My husband walks with a cane and they were very helpful to him. Everyone was so pleasant. We loved Bob the Cruise Director. Shows in the Princess Theatre were enjoyable. We saw a vocal impressionist Tyler Bryce. He was awesome!! Best cruise we have ever gone on. This is our 9th cruise.

Third cruise, first time to Alaska.

May

Pros: We had a problem with our plumbing one evening, and it was fixed within minutes of reporting it. Princess really takes care of their passangers.

Cons: No cons on the cruise. Everything was great.

Recommended: Yes

The only suggestion I can make is to arrive at the Butchart Gardens in Victoria a bit earlier. Picture taking is hard in the dimming light of evening.

Great Ship!

April

Pros: Excellent food, good service, reasonable prices, fun ports of call

Cons: Ship is getting a little old and it is beginning to show

Recommended: Yes

Puerto Vallarta was fun - Dona Estancia Tequila Factory especially; Cabo San Lucas was fun - snorkeling in Santa Maria Bay from a yacht; the Ruby Princess was lovely, though beginning to show her age. We heard that Ruby Princess had the best food in the fleet, and we agreed completely! The cliff divers in Mazatlan were amazing, the church was pretty, but our buffet lunch at some resort hotel was terrible. We were crowded in to a room too small (ten chairs at each table for eight), had to wait in line for 20 minutes to get our mediocre lunch with bitter margaritas. The folkloric show was decent, but definitely not worth the $139 price tag for the day. Overall the ship's itinerary was a lot of fun. You do have to enjoy days at sea since they are four out of the seven days, but Princess Champagne Breakfast on the Balcony and their informative wine tastings, good entertainment options, plus the Lotus spa make those sea days fly by! Definitely recommend this cruise.

Inside Cabin More Roomie than Most

April

Pros: Cabin floor plan, modernized casino

Cons: No longer have the Solarium so don't have the enclosed pool area. It gets cold out in the middle of the Pacific and we were therefore unable to comfortabely use the pools or hot tubs.Also, the theater is relatively small so it was difficult to find a seat.

Recommended: Yes

By placing the beds against the far wall facing the door and running the desk and closet parallel to the foot of the beds, you have a lot more room to move around. Another pro is that you can set up an electronic account in the casino so you don't ever need to carry cash--everything is charged to your room.

Cruise Review

December

Pros: Service, well maintained and clean ship, food in dining room, ship decor

Cons: not enough variety for lunch at buffet, entertainment wasn't very good. Not enough smoking areas.

Recommended: Yes

Thought the service was very good. Very attentive wait staff. Could have had more dinner selections in dining room, but all in all the food was good.

overwhelming

December

Pros: fantastic food, good service, well organized

Cons: long queue when you got of the ship, not from Princess but in land.

Recommended: Yes

All expectations were exceeded!!

Cruise Experience

December

Pros: Organized, smooth, easy, embarkment and disembarkment

Cons: None

Recommended: Yes

From the time that I met at the designated place for disembarkment til I was on the bus to the airport was a total of 20 minutes. The entire process was well thought out and organized.

Lyons Family

December

Pros: Most everything

Cons: Art auction, a few staff issues

Recommended: Yes

Had a wonderful time! Loved it!

Great trip

December

Pros: Great staff - Good Food - Comfortable accomodations

Cons: furniture and carpet getting old

Recommended: Yes

Ship could use a little "face-lift"

Canada and New England

October

Pros: Excellent trip

Cons: None

Recommended: Yes

Once again we had an excellent cruise. All went smoothly. Had a great time.

cruise

October

Pros:

Cons: Did not get to go to 2 ports weather

Recommended: Yes

They quarantine my friend for having a upset stomach.

Princess Quebec to Boston Cruise

October

Pros: It was a great cruise.

Cons: Bad weather caused excursions to be cancelled for a couple of days.

Recommended: Yes

New England / Quebec

September

Pros: Ports, Excursions, Staff pleasantness, Mostly good food

Cons: see notes

Recommended: Yes

Overall a great experience. Dining room anytime dining was cancelled one evening without telling us while we waited. Several times the silverware and plates were dirty. The stateroom bedding and carpeting was tired looking as compared to our cruise on the Ruby in 2011. Our stateroom steward, Genghis, was very accommodating, organized and kind. Michelangelo Dining room staff not nearly as happy and fun as with previous cruises. Bedroom chocolates were like paraffin. Excursion and tender staff were excellent and organized. Gathering suitcases from port upon disembarkation was chaotic; people going in and out the same direction. This was dangerous for some to possibly fall over those pulling carry-on luggage. The overall food was good, but not as good as with previous Princess cruises. The overall trip was good, but the service and food were somewhat below our previous Princess cruises.

Princess Ruby Review

May

Pros: The ship was clean.

Cons: See review.

Recommended: No

Our cruise

April

Pros: Ease of cruise lining in south florida.

Cons: Driving car to port, leaving from pier 2 and arriving at pier 19. On board wi-fi bad.

Recommended: No

Great First Cruise!

April

Pros: Friendly staff, lots to do, clean & spacious rooms (we had a mini suite), comfortable bed.

Cons: The food was so-so. Some good, some not.

Recommended: Yes

This was our first cruise and it was a wonderful experience! The staff was so friendly and accommodating. We took our two teenage sons and they had plenty of activities to keep them busy. The excursions were wonderful as well.

Cruise of March 15-20 2014

March

Pros:

Cons:

Recommended: No

Ship and Itineary

March

Pros: Great ship and wonderful stopovers

Cons: Cruise director

Recommended: No

Cruise No. 35

March

Pros: Every thing

Cons: None

Recommended: No